How to Request Deletion
Send an email to contact@joumla-store.dz with the subject Account deletion request.
Please include:
- Your full name.
- Your Joumla Store phone number.
- The wilaya/commune associated with the account, if available.
- A short confirmation that you want your account deleted.
Identity Verification
To protect accounts from unauthorized deletion, Joumla Store may contact you using the phone number registered on the account or request additional information to verify that you own the account.
What Will Be Deleted
- Login access for the customer account.
- Push notification tokens associated with the account where technically possible.
- Editable profile data when it is no longer required for orders, legal, accounting, or security purposes.
- Optional location data stored on the customer profile, if present.
What May Be Retained
Some records may be retained when necessary for legitimate business, accounting, security, fraud prevention, legal compliance, or dispute resolution. This may include:
- Order history and product/order snapshots.
- Delivery notes, payment records, and balances.
- Audit logs and security records.
- Records required to complete open orders or resolve support requests.
Timing
We aim to respond to deletion requests within 30 days. Complex requests, open orders, or legal/accounting constraints may require more time.
French Instructions
Pour supprimer votre compte Joumla Store, envoyez un email à contact@joumla-store.dz avec votre nom, votre numéro de téléphone et la confirmation que vous souhaitez supprimer votre compte. Certaines données de commande, paiement ou livraison peuvent être conservées pour les besoins comptables, légaux, de sécurité ou de litige.